Returns Policy for Barley Ginger Tea
1. Introduction
At Barley Ginger Tea, we strive to ensure the satisfaction of our customers. If you are not completely satisfied with your purchase, please review our returns policy below for guidance on how to initiate a return.
2. Eligibility for Returns
- Time Frame: Products must be returned within 30 days of the purchase date.
- Condition: Items must be in their original, unused condition, and packaging. We cannot accept returns on items that have been opened or used.
3. Non-returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Limited edition or promotional items
4. Return Process
- Request a Return: Contact our customer service team at [Contact Email] with your order details to initiate a return.
- Receive Authorization: You will receive instructions and a return authorization number.
- Pack and Ship: Securely package the items and include the return authorization number in the shipment. Ship the package to the provided return address.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within a specified number of days.
- Shipping costs are non-refundable.
6. Exchanges
- If you wish to exchange an item for a different product or size, please follow the return process and place a new order online.
7. Damaged or Incorrect Items
- If you receive an item that is damaged or incorrect, please contact us immediately at [Contact Email]. We will provide a replacement or refund once the issue is verified.
8. Contact Information
If you have any questions regarding our returns policy, please reach out to us at [Contact Email] or visit our website at [Website URL].
Thank you for shopping with Barley Ginger Tea. We value your satisfaction and are here to assist with any concerns regarding your purchase.